Privacy policy

Draft summary

RRPHL collects the contact, property, tenant, case, and access information customers submit so it can review and respond to service requests. Each request is emailed to RRPHL staff, and the website does not keep a copy. If email cannot be sent at the time, the request and any attachment are saved in a private folder on RRPHL's web host and emailed to staff later. Failed requests remain saved until successfully sent; delivered retry archives are deleted after 90 days.

Retention of emails in RRPHL's mailbox, legal bases, vendors, and customer rights must be supplied and reviewed before this page can serve as the final policy.